Happy Hop FAQ’s

Can adults go in and jump with the kids?

The manufacturer suggests a maximum weight and an individual maximum weight. The quality of our jumping castles make it possible for the manufacturer’s recommendations to be stretched a bit, however this product is not recommended for adult use.

Can I use your jumping castle for rental?

Our domestic jumping castles are not for commercial use. If used for business, our warranty will not cover. There is a small print on the jumping castle says “not for commercial use”.

How are your jumping castles manufactured?

Materials: 14- to 16-ounce heavy-duty, laminated and coated vinyl and nylon. Our materials are puncture-proof, fire-resistant and comply with Australian toy safety standards.

Workmanship: Double- to quadruple-stitched vinyl throughout the entire unit supports rugged activity. Reinforced seams ensure puncture-proof jumping.

Safety precautions: Large viewing windows are made from strong, secure mesh, while Velcro openings and a giant safety step help kids enter and exit safely.

How can I pick the right jumping castle for my family?

When shopping for a jumping castle, you can start by checking out the specifications (weight limit, materials) and features of our different models. All of our jumping castle range is of the finest-quality design, material and workmanship.

How do I maintain my Happy Hop Jumping Castle?

How to set a jumping castle up

Absolutely. Our jumping castles can be set up by one person, and inflate in under a minute.

Is the jumping castle repairable?

Yes, a repair kit and instructions are included in each package. Patching or stitching it can repair our jumping castle.

Warranty and Customer Service

We want to make sure you’re completely satisfied with our products. All of our Jumping Castles comes with a 12months warranty*, and blowers come with 12 months warranty as well. *Please Note: The warranty is valid only to the original purchaser with a proof of purchase from an Authorised Happy Hop Dealer.

Please note: Take care when storing and make sure the your castle is not wet or is being stored in a damp area. Mould damage is not covered by warranty.

We heard some minor hissing sound from the seam, is that normal?

This is very normal. All inflatable jumping castles on the market are sewn with heavy threading yet not completely sealed, so that air can continually escape.

Happy Hop Warranty Policy

* Please note that our warranty service is only valid for normal use not for rental or other commercial uses and is valid only to the original purchaser with a proof of purchase from an Authorised Happy Hop Dealer.

Tears: All inflatable jumping castles and slides are repairable, professional patches can be purchased from us. Tears can also be sewn up by needle and strong thread.

Mould: Take care when storing and make sure the your castle is not wet or is being stored in a damp area. Mould damage is not covered by warranty service.

Some minor hissing sounds coming from our jumping castle’s seam is normal. All inflatable jumping castles on the market are sewn with heavy threading yet not completely sealed, so that air can continually escape.

A loose outer stitching end inside the jumping castle is not uncommon as they are assembled by hand. That is why these products are double stitched and have multiple layers of sewing inside. These will in no way affect the function of the bounce house.

Blower: If your blower is not starting, please check the connections and press the reset button on the plug. You may also need to try plugging it into a different outlet. If your blower still does not work, please contact the authorised dealer the jumping castle was purchased from.

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